Your Data. Your Control. Our Commitment.
We handle your account details, payment information and gaming history with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...
What We Collect and Why
When you open your poinbet account, we collect your name, email, phone number and identity details to verify your age and location. Payment information — including DANA, OVO, GoPay and QRIS transaction records — is encrypted and stored separately from your profile. We also track your gaming activity, session history and account balance to deliver the lobby experience you see, detect fraud
and comply with local regulations in supported regions. We never sell your data to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any data request, deletion inquiry or concern about how we handle your information.
Account Settings
Review and update your personal details, communication preferences and data-sharing choices directly in your account dashboard anytime.
Data Access Request
Submit a formal request to download a copy of all data we hold about you, including your gaming history and payment records.
How We Earn Your Trust
Encryption Standard
All account logins, payment submissions and personal data travel over TLS 1.2+ encryption, the same protocol banks use for online...
Third-Party Audit
Our data handling practices are reviewed annually by independent security firms to verify compliance with international privacy standards.
Transparent Logging
We maintain detailed logs of who accesses your data and when, so you can request an audit trail of any...
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are certified by their respective operators and monitored for security compliance.
Incident Response
If a breach occurs, we notify affected users within 48 hours and provide guidance on account protection steps.
Indonesia Jurisdiction
Our privacy commitments are governed by Indonesian law and regional data protection frameworks for supported regions.
How Our Policy Stands
| Data Minimalism | We ask for only what's needed to verify your account and process payments — no unnecessary profile fields or tracking pixels. |
|---|---|
| No Third-Party Sales | Your gaming history, payment details and personal information are never sold, rented or shared with advertisers or data brokers. |
| Retention Limits | Account data is kept for the duration of your membership plus 7 years for regulatory compliance, then securely deleted. |
| Opt-Out Rights | You can disable marketing emails, adjust cookie preferences and request data deletion at any time from your account settings. |
| Cookie Clarity | We use session cookies for login persistence and analytics cookies to improve lobby performance — both can be managed in preferences. |
| Payment Isolation | DANA, OVO, GoPay and QRIS transaction details are processed by certified payment partners and never stored on our main servers. |
| Dispute Resolution | If you believe we've mishandled your data, you can file a formal complaint with our privacy officer or local regulatory bodies. |